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Faq Frequently Asking Questions

Questions Regarding eCommerce

What is eCommerce website?

Electronic commerce, commonly known as E-commerce or eCommerce, is trading in products or services using computer networks, such as the Internet. Online shopping web sites for retail sales direct to consumers by eCommerce services.

Can I use my own domain name?

Absolutely! Simply point your domain directly to your new Network Solutions Ecommerce. You do not need to use a subdomain or any other temporary domain name placeholder.

Do I need any programming knowledge?

No, you can set up a complete store without any HTML knowledge. You can completely design a professional looking web site directly from our administrative panel. We give you the ability to control every aspect of your cart's design including layout, colors, design, buttons, headers and much more. If you still need help, you may want to use one of our pre-defined templates or contact our designers for assistance.

Is it difficult to use eCommerce services?

No, not at all. In fact some clients start selling within hours of getting the website. As a business owner, you don't have the time to learn a new software product, so we have designed an administrative area that is very easy to use and understand.

What is a merchant account?

A merchant account is a special agreement with a bank that allows you to accept credit card payments. If you want to sell online, you will need to provide your shoppers with payment options that will make them feel comfortable about their transactions. Credit card transactions are the most popular method of online payment and the best way to process credit card payments online is to have your own merchant account.

Does the site support different languages and currencies?

Yes, we support any number of different currencies and languages. This is all managed through the "Localization" setting in the administrative area of your sites. We are currently integrated with several international gateways including WorldPay, HSBC-CPI, DataCash, ProTx and more.

I would like to have someone professionally design my site, who do you recommend?

We have a team of developers that can assist you with both the design of your site and any customizations you may want to add to the cart. To get started with our development services, click here www.vcominfotech.com.

Is there a limit to the number of categories or products?

No, our cart has no category or product limitations. Add as many as you would like.

Questions Regarding Shopping cart

Does the shopping cart support inventory tracking?

Yes, it will even notify you when inventory is getting low. Additionally you can create custom messages to display when items are out of stock.

Is the shopping cart search engine friendly?

Yes, in fact it's one of the most search engine friendly software applications available today. We have worked diligently with some of the leading SEO firms in the country to insure our application is the most hardened SEO app on the market.

Is there a quick-buy feature or do customer need to register?

With our cart, you have complete control over how the customer purchases your products. You can select One-Page Checkout or traditional, require them to register or checkout without registration, you also have the ability to add / remove additional fields in the checkout process.

Can I set up my own shipping method based on weight / price / number or items ordered?

Yes, using a custom payment method you can create shipping rates based on weight, price, base plus weight, quantity and more.

What kind of payment gateways are supported?

Payment gateway supports all possible actions like net banking, Credit cards, Debit cards, Pay on delievery mode etc..,

Can the cart support non credit-cart and offline payment methods?

Yes, the cart supports phone, fax, mail, secure credit card storage and more.

Does the cart generate any reports?

Yes, the cart will generate many different reports related to sales and traffic. Additionally it seamlessly integrates with Google Analytics to provide you even greater insight into the buying habits of your customers.

Are there any system requirements?

To access your Ecommerce control panel, you must have Internet access and use a JavaScript enabled browser. The newest version of Internet Explorer, Firefox, Safari or Chrome are recommended.

Questions Regarding our Hosted eCommerce Platform

Do you limit the number of products I can sell?

No. Depending on the package you order, there is a limit on the amount of disk space, but we never limit the number of product you sell.

What if I exceed the limits of my hosted package?

We will move you to the package that is best suited for your business, free of charge.

Travel safely in ecommerce highway with VCOM

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